:: General Sales FAQ

Welcome to our General Sales FAQ area. Here you can locate answers to commonly asked questions and more. Please choose one of the sections below that best addresses your question.

Web Hosting :

What Platform & Operating System (OS) does hostingSME.com use?
Our servers run Windows 2000 / 2003 servers, Ensim Pro Redhat and Cobalt RaQ4 Unix Server.

Does hostingSME.com support and offer Microsoft SQL, Access, Active Server Pages, and FrontPage?
Yes. These features are specific to Microsoft Windows 2000 Server and are supported through our Windows 2000 / 2003 web hosting options.

Does hostingSME.com offer 24 hours customer care?
Yes. We offer 24 hours email customer care and telephone care through Monday to Friday 9.00 am to 7.00 pm.

Does hostingSME.com offer ready-to-run CGI scripts?
Yes. We offer free counter, free time/date, free form mailer and customized 404 error page.

Does hostingSME.com support sub-domain and domain mirroring?
Yes. Sub-domain and domain mirror are support and available at S$3.00 per month respectively.

Does hostingSME.com offer email control panel?
Yes. Our Email Control Panel lets you take full administrative control of your own email accounts.

What is your data transfer limit?
Our data transfer is unlimited. NO hidden charges.

How can I have email hosting without website hosting?
Our plans cater to both web or email hosting. Since usage for web and email space are counting towards your total disk space, you can use our plans for emails, online storage and much more.

How long does it take before my hosting account is setup?
Your account can be setup in less than 1 working day. Existing customer who previously parked their domain name with hostingSME.com and wish to convert into a full hosting account, your site will be online in minutes!

How do I switch from my current provider to hostingSME.com?
Simply sign up online and we will do the rest for you. Depending on where and who registered your domain name, you may have to provide us with your domain admin login and password. For more information, call our customer care at 6720 1800.

Can I start small and upgrade my hosting account later?
hostingSME.com web hosting packages are design to let new startups or SME take advantage of our affordable solutions. You can start small and upgrade your account with us when your business grow.

I just want a simple 1 page web site with 1 or 2 email accounts but your current plans are too expensive for my needs, how?
Simply call our sales representatives and we will be glad to custom-built a package that suit your needs. At hostingSME.com, you need not pay for what you don't need.

Billing :

What type of payment is accepted?
hostingSME.com accepts Visa, Master and Amex. Personal and company cheque payment are also accepted. You may also pay by Internet bank transfer, money order or cash at our head office.

What are the billing terms like?
hostingSME.com standard billing term is on a yearly basis.  If you wish to pay quarterly, visit our main site www.iwi.com.sg for more selection of standard web hosting plans.

General :

Does hostingSME.com offer Web Design?
Yes. We offer web design services that include full html programming. We are able to develop your web site in Macromedia Flash or Director. Call our sales hotline at 6720 1800.

Does hostingSME.com offer Web Development?
Yes. We offer web-based development and database driven web site. Interactive web site functions like forum, chat and members area are also one of our specialties. Call our sales hotline at 6720 1800.

Do you offer Internet Access?
Yes. We offer full suite of Internet connectivity ranging like 56k dialup, ISDN, ADSL and dedicated leased line access. Call our sales hotline at 6720 1800.

I want to be a partner and offer hostingSME.com portfolio of services, how?
You may visit our Partner Program page for more information or if you wish to speak to our Channel Sales, please call (65) 6720 1806.